With more than two decades of experience in the Indian insurance sector, Mr. Prashant Raj has established himself as a distinguished leader in operations, digital transformation, and customer experience excellence. Currently serving as the Head of Business Operations at Generali Central Life Insurance, Mumbai, he has built an impressive career across some of India’s leading insurance organizations including Generali, Bandhan Life, Edelweiss Life Insurance, Tata AIA, and Bajaj Allianz. Throughout his professional journey, he has consistently led large-scale operational transformations, combining technology, strategy, and customer-centric thinking to create high-impact business solutions. 

Widely regarded for his expertise in operational innovation, Mr. Raj has been among the early contributors to digital-first transformation initiatives within the insurance industry. He has successfully spearheaded projects involving paperless customer onboarding, automated underwriting, mobility-driven sales ecosystems, distributor engagement platforms, and process automation frameworks that significantly improved efficiency and customer experience. Several of the digital platforms and mobility solutions led by him received strong adoption across organizations, including applications with thousands of user downloads and high user ratings. His leadership has also extended to managing large operational teams, strengthening governance systems, optimizing turnaround times, and driving cross-functional collaboration between business, operations, and technology teams. 

An alumnus of Jaipuria Institute of Management, Lucknow, Mr. Raj continues to inspire through his blend of strategic vision, execution excellence, and future-ready leadership. A Certified Scrum Master (CSM®), CSPO®, and A-CSPO®, he has been recognized with multiple Excellence Awards and the prestigious ACRUX Award for his contributions to operational excellence and transformation. His journey reflects the evolving face of modern leadership, where agility, innovation, and customer focus come together to shape impactful business outcomes. 

Career Highlights

• 20+ Years in Insurance Operations & Digital Transformation 
• Headed Business Operations at Generali Central Life Insurance 
• Led Multiple Digital Transformation & Automation Initiatives 
• Built Mobility Solutions with Strong User Adoption Across Sales Networks 
• Certified Scrum Master (CSM®), CSPO®, A-CSPO® 
• Recipient of Excellence Awards & ACRUX Award